In the unlikely event that your VersaWand fails to work within the 1-year limited warranty period due to a defect in workmanship or materials, we will, at our discretion, replace your product free of charge. Warranty claims must be made within one year of the date of original purchase.
The warranty covers manufacturing defects only. It does not cover normal wear and tear of parts, personal preferences, damage caused by misuse, loss, abuse or negligent handling. It also does not apply to any unit that has been subject to tampering.
Due to the personal nature of the products, we do not have any kind of satisfaction guarantee and no medical claims are implied or warranted by the use of this product. The VersaWand is not intended to replace professional medical advice or treatment and has not been clinically tested. Discontinue use if any pain, irritation or discomfort occurs. To avoid injury or aggravation of pre-existing conditions, this device should not be used on swollen or inflamed areas or skin.
To continue submitting a claim on your VersaWand, please fill out the form below. A customer service representative will follow up in 1-2 business days.